Customer Service Manager Cabin Definition Centre (m/w/d) – AIRBUS

HESYS has been supporting demanding projects in the aerospace and high-tech environment for more than 25 years. We combine technical expertise with practical project support in complex industrial projects. For our customer AIRBUS, we are looking for a suitable candidate.

The role supports customer meetings in the Cabin Definition Centre and acts as a central interface between airline customers, internal teams and cabin suppliers. The focus is on customer service, meeting preparation, project coordination and the on-time availability of experts, equipment and temporary cabin mock-ups.

Your tasks

• Represent Airbus towards airline customers and ensure first-class hospitality and customer service
• Act as entry point for internal departments and cabin suppliers involved in customer meetings
• Prepare and drive individual meeting agendas based on objectives and required customer decisions
• Coordinate with technical teams to ensure on-time and on-quality cabin mock-up preparation
• Ensure availability of dedicated experts, equipment and required meeting resources
• Support structured communication between customers, programme teams and involved stakeholders

Your profile

• Degree in engineering, business administration, international management or a comparable field
• Several years of experience in customer service, project management or process planning
• Strong customer orientation and confident communication with stakeholders at different levels
• Structured, independent and result-oriented working style in a creative environment
• Persuasiveness, assertiveness and flexibility in unexpected situations
• Business fluent English and confident use of Google Workspace

We offer

• Challenging project assignment directly at the customer with employment at HESYS Engineering
• Personal support throughout the application and project assignment process
• Clear communication and reliable contact persons
• Access to demanding projects in aerospace and high-tech environments
• Structured cooperation in an international customer-facing project environment

Why HESYS

• Structured application process with personal support
• Reliable guidance before and during the project assignment
• Experience with demanding technical roles in aerospace and high-tech environments
• Close customer interaction and clear communication in the project context
• Focus on professional and reliable project partnerships

HESYS Technical Systems GmbH & Co. KG
E-Mail: careers (at) hesys-engineering.de
Internet: hesys-engineering.de