Customer Order Manager Repair, Lease and Exchange Services (m/w/d) – AIRBUS

For more than 25 years, HESYS Engineering has connected technical specialists with demanding assignments for customers in aerospace, defence and high-tech. For our customer AIRBUS, we are looking for a suitable candidate.

We are looking for a Customer Order Manager for Repair, Lease and Exchange services. The focus is on managing customer orders, coordinating repair stations and suppliers and ensuring end-to-end supply chain performance regarding time, cost and quality.

Application information

Please submit your CV in English, as only English-language CVs can be considered. Interviews will also be conducted in English. Thank you for your understanding.

Your tasks

• Act as the central point of contact for Airbus Proprietary Parts Repair, Lease and Exchange services and for questions from Satair’s worldwide customers and the respective repair stations
• Manage customers’ Repair, Lease and Exchange orders and conversions while monitoring compliance by suppliers and repair stations with contractually agreed obligations based on key performance indicators
• Serve as the direct contact for customers, including airlines and maintenance, repair and overhaul organizations, regarding process status, commercial matters and Aircraft-on-Ground inquiries and orders
• Analyze customer-specific problems and complaints and coordinate delivery solutions with internal AIRBUS and Satair departments and external interfaces, considering all supply chain activities as an end-to-end process
• Maintain daily communication with repair stations to ensure that open-order performance targets are met regarding time, cost and quality
• Provide customers with comprehensive and timely information about the status of component repairs and alternative service solutions
• Simultaneously monitor the upstream supply chain involving suppliers and repair stations and the downstream supply chain involving customers
• Support purchasing and sales processing and material process management for AIRBUS proprietary parts
• Prepare performance reports covering new, closed and open claims, Shop Processing Time, Turn-Around Time and the action tracker
• Lead and support improvement projects and the development of future ways of working
• Forecast and support the timely transfer of piece parts to individual repair stations, contributing to the fulfilment of delivery deadlines for external customers of the Satair Repair Organization

Your profile

• Completed Bachelor’s degree in a technical field, industrial engineering, business administration or economics
• More than three years of professional experience in materials planning or material procurement
• More than two years of professional experience in customer service
• More than two years of professional experience in supplier management
• More than one year of professional experience in project management
• More than two years of professional experience in process improvement
• Knowledge of detailed functions in Microsoft Excel and Microsoft Office
• Advanced practical knowledge of SAP and knowledge of Google Workspace
• English at least at negotiation level; French, German or Spanish is an advantage
• Good intercultural understanding and strong customer orientation and responsiveness
• Good communication skills to ensure an effective flow of information
• High level of responsibility, resilience and organizational skills

We offer

• Challenging assignment directly at the customer with employment at HESYS Engineering
• Personal support from the first interview through to the assignment
• Clear feedback, short communication paths and fixed contacts
• Insight into specialized tasks with well-known industrial customers

Why HESYS

• Specialization in technical roles in aerospace, defence and high-tech
• Long-standing experience in demanding engineering and industrial environments
• Strong understanding of our customers’ requirements and specialist departments
• A door opener to demanding assignments with leading industrial companies

HESYS Technical Systems GmbH & Co. KG
E-Mail: careers (at) hesys-engineering.de
Internet: hesys-engineering.de