Digital Product Owner Customer Service Platform (m/w/d) – AIRBUS

HESYS Engineering has been a specialized partner for engineering services for more than 25 years. We support customers in aerospace & high-tech with qualified specialists for demanding projects. For our customer AIRBUS, we are looking for a suitable candidate.

In this role, you translate customer service requirements into digital delivery roadmaps for the Freshdesk platform. You manage the product backlog, coordinate delivery teams and drive stable, secure and efficient ticketing operations.

Your tasks

• Translate customer service direction into clear technical roadmaps for Freshdesk
• Own and prioritize the digital product backlog for features, integrations and optimizations
• Lead internal and external delivery teams for releases, marketplace apps and ticketing operations
• Drive DevOps, administration, monitoring, SLA tracking and incident handling for Freshdesk
• Design ticket routing, automation rules, agent interfaces and self-service knowledge bases
• Work with Solution Architects, UX/CX, Customer Support, Engineering and Airbus IT teams

Your profile

• Completed degree in project management, computer science, business informatics or similar field
• More than three years of experience in IT, information systems and customer service environments
• Good knowledge of project management and change management
• Experience with Jira is required; knowledge of Google Workspace is beneficial
• Strong communication, stakeholder alignment and decision-making skills
• Business-fluent English skills

We offer

• Challenging project assignment directly at the customer with employment at HESYS Engineering
• Personal support throughout the application process and project assignment
• Clear communication and reliable contacts
• Access to demanding digital projects in aerospace and high-tech environments

Why HESYS

• Structured application process with personal guidance
• Reliable support before and during the project assignment
• Experience with specialized technical and digital roles
• Close customer interaction and clear communication in the project context

HESYS Technical Systems GmbH & Co. KG
E-Mail: careers (at) hesys-engineering.de
Internet: hesys-engineering.de