Service Manager Extended Enterprise (m/w/d) – AIRBUS

HESYS Engineering is a partner for demanding projects in aerospace and high-tech. For more than 25 years, we have supported our customers with engineering excellence, personal support and reliable project work. For our customer AIRBUS, we are looking for a suitable candidate.

In this role, you manage Extended Enterprise services throughout their lifecycle. The focus is on service quality, stakeholder coordination, customer satisfaction, SLA monitoring and smooth entry-into-service for new solutions.

Your tasks

• Prepare, implement and manage services throughout the full service lifecycle
• Ensure customer satisfaction regarding services, products and service support
• Identify opportunities for new services, products and support solutions
• Act as contact person for internal and external stakeholders around Extended Enterprise services
• Monitor service quality based on existing SLAs and perform performance reviews
• Support escalations, coordinate solutions and ensure smooth entry-into-service for new solutions

Your profile

• Completed master’s degree or diploma in computer science, engineering, industrial engineering, business administration or comparable qualification
• More than 3 years of experience in customer service and project management
• Essential knowledge of Extended Enterprise processes, methods and tools
• Experience in service management, stakeholder management and design processes
• Basic knowledge of network and virtualisation technologies is mandatory
• Confident use of JIRA and Confluence; DevOps and infrastructure knowledge are a plus

We offer

• Challenging project assignment directly at the customer with employment at HESYS Engineering
• Personal support throughout the application and project assignment
• Clear communication and reliable contacts
• Access to demanding projects in aerospace and high-tech environments

Why HESYS

• Structured application process with personal support
• Reliable guidance before and during the project assignment
• Experience with demanding technical roles in aerospace and high-tech environments
• Close customer interaction and clear communication in the project context

HESYS Technical Systems GmbH & Co. KG
E-Mail: careers (at) hesys-engineering.de
Internet: hesys-engineering.de