Customer Order Manager Repair & Exchange Services (m/w/d) – AIRBUS

HESYS Engineering has been active as an engineering and personnel service provider in the aerospace and high-tech environment for more than 25 years. We support our customers with experience, technical proximity and clear project orientation. For our customer AIRBUS, we are looking for a suitable candidate.

In this role, you will manage customer orders for repair, lease and exchange services for Airbus proprietary parts. The focus is on customer communication, supplier and repair station coordination, KPI monitoring and end-to-end order management in an international aviation environment.

Your tasks

• Act as central contact for repair, lease and exchange orders with customers and repair stations
• Manage customer orders and monitor suppliers against agreed KPIs and contract obligations
• Coordinate AOG inquiries, commercial topics and order status with airlines, MROs and internal teams
• Analyze customer issues and coordinate delivery solutions across the supply chain
• Monitor repair station performance regarding time, cost and quality targets
• Prepare performance reports and support improvement projects for future ways of working

Your profile

• Degree in engineering, industrial engineering, business administration, economics or comparable field
• Professional experience in material planning, customer service, supplier management or order management
• Experience in project management, process improvement and end-to-end supply chain coordination
• Knowledge of SAP, MS Office, MS Excel and Google Workspace
• Business-fluent English skills; French, German or Spanish skills are beneficial
• Strong customer orientation, intercultural understanding and structured working style

We offer

• Challenging project assignment directly at the customer with employment at HESYS Engineering
• Personal support throughout the application and project assignment
• Clear communication and reliable contacts
• Access to demanding projects in aerospace and high-tech environments

Why HESYS

• Structured application process with personal support
• Reliable guidance before and during the project assignment
• Experience with demanding commercial-technical roles in aerospace and high-tech environments
• Close customer interaction and clear communication in the project context

HESYS Technical Systems GmbH & Co. KG
E-Mail: careers (at) hesys-engineering.de
Internet: hesys-engineering.de